This Refund and Returns Policy governs how Enzi Packaging, located at Dynamic Mall Suite ML135, Nairobi, Kenya, handles returns, exchanges, refunds, and related remedies for packaging products purchased through our website, telephone sales at +254 1100-50620, email orders to info@enzipackaging.co.ke, or in-person at our Nairobi showroom. It applies to retail buyers, wholesale clients unless separate signed terms prevail, and delivery recipients claiming on behalf of purchasers.

Packaging goods include corrugated cartons, polythene and paper bags, food containers, stretch film, bubble wrap, custom printed materials, and accessories. Due to the nature of customised, cut-to-size, and branded items, certain products are non-returnable except where defective or not as described. This policy aligns with the Consumer Protection Act, Cap 46 Laws of Kenya, and fair trading principles.

By placing an order, you agree to this policy alongside our Terms and Conditions. Wholesale accounts with negotiated return windows or restocking fees are governed by signed agreements where they provide additional or conflicting terms; otherwise this policy applies. We aim for transparent, timely resolution of legitimate claims.

This document explains eligibility, timeframes, condition requirements, refund methods including M-Pesa reversals, courier return logistics, and exclusions. Read it before ordering large wholesale quantities or custom print runs to understand financial exposure if specifications are incorrect on your side.

We may update this policy with notice on our website. The effective date indicates the version applying to your claim based on order date and policy version at purchase where material changes affect your rights.

Enzi Packaging respects consumer rights under the Consumer Protection Act and related regulations enforced in Kenya. You are entitled to goods that are of acceptable quality, fit for purpose, match descriptions on our website or quotations, and are free from defects at delivery unless defects were conspicuously disclosed before purchase.

Where packaging fails these standards, remedies may include repair, replacement, price reduction, or refund depending on defect severity and practicality. Perishable or single-use food packaging opened beyond inspection may have limited remedies if contamination risks exist.

We do not exclude statutory rights through this policy. Clauses limiting liability apply only to the extent permitted by law. Unfair contract terms attempting to waive mandatory consumer protections are void.

Business buyers purchasing for resale may have reduced protections compared to end consumers in some contexts; however, we treat good-faith defect claims from retailers seriously to maintain long-term wholesale relationships.

Disputes unresolved through our internal process may be referred to consumer protection authorities or alternative dispute resolution mechanisms available in Kenya.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Alignment with Kenyan Consumer Protection Law, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Returns and refunds may be approved when products are defective, damaged in transit attributable to insufficient packaging by us or courier mishandling covered by our policies, incorrectly supplied SKU versus confirmed order, short-shipped quantity beyond stated tolerance, or cancelled before production for custom items where cancellation window applies.

Standard return eligibility typically requires notification within seven calendar days of delivery for retail orders and fourteen days for wholesale cartons unless agreements specify otherwise. Custom printed packaging is returnable only for print defects, colour variance beyond agreed Delta E tolerance, or wrong artwork application not caused by your approved proof.

Items must be unused, in resalable condition for standard stock SKUs, with original bundling where applicable. Opened bulk polythene rolls or cut corrugated sheets may not qualify for full refund due to diminished value.

Proof of purchase via order number, invoice, or M-Pesa confirmation is required. Returns without authorisation reference numbers may be refused at our receiving bay.

Products excluded from return are listed in a dedicated section; verify exclusions before ordering clearance or made-to-order goods.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to General Eligibility for Returns and Refunds, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Certain packaging categories cannot be returned except for manufacturing defects due to hygiene, customisation, or perishability. These include custom printed boxes and bags after production approval, bespoke die-cut shapes, special order imported SKUs not held in regular stock, cut-to-length materials, and clearance sale items marked final sale at checkout.

Personalised labels with your company name, food packaging printed with your logo, and made-to-colour polythene where colour matched to your sample are non-cancellable once printing commences. Production start is deemed to occur after written or electronic proof approval timestamp.

Specialty chemicals such as adhesives or inks opened cannot be returned for safety reasons. PPE or food-grade certified containers removed from sterile outer packaging may be rejected.

Digital design services, rush fees, and delivery charges are non-refundable once incurred except where service was not rendered due to our fault.

Contact sales before ordering if uncertain about returnability for your specific packaging project.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Non-Returnable and Final Sale Products, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Defects include structural failure of cartons below stated burst strength, inconsistent flute quality, print smudging making barcodes unscannable, incorrect dimensions preventing automated packing line use, or food-grade certification missing where promised on product pages.

Report defects promptly with photographs, batch labels, order references, and description of impact on your operations. For wholesale pallet deliveries, note exceptions on delivery documents where possible while rider present, then follow up within twenty-four hours with detailed evidence.

We may request sample retention or return of defective units for supplier quality review. Do not destroy evidence until claim resolved unless health regulations require disposal of contaminated food packaging.

Remedies prioritise replacement shipments for urgent production lines, especially restaurant and e-commerce fulfilment customers. Credits or refunds apply where replacement timing is inadequate.

Defect rates below agreed wholesale tolerance sheets may be resolved through partial credit rather than full return logistics.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Defective, Damaged, or Substandard Packaging Claims, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Packaging products intended to protect your goods may themselves be damaged in transit due to courier handling, weather, or road conditions across Kenya. Visible external damage to outer cartons should be noted with courier at delivery, including photographs before opening inner contents.

Concealed damage discovered after signing delivery notes may still be claimed if reported within forty-eight hours with photos demonstrating inner product damage inconsistent with proper handling. We coordinate with courier insurance where applicable.

Insufficient outer protection by Enzi Packaging contributing to damage is our responsibility. Damage due to incorrect stacking instructions followed by courier may shift liability per courier terms we disclose at dispatch.

For large wholesale deliveries, inspect statistically representative cartons on pallet before signing; note shortages or crushed corners immediately.

Replacement or refund for transit damage does not automatically include compensation for your lost sales unless separately agreed in wholesale SLAs.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Transit and Delivery Damage Procedures, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

If we dispatch incorrect SKU, wrong quantity tier, or mix your order with another client's custom print due to our warehouse error, we arrange collection and redispatch correct goods at our cost or refund if you prefer. Time limits for reporting wrong items align with general eligibility windows.

Customer errors ordering wrong box size or thickness after confirming quotation are not treated as our wrong supply; however, we may offer discretionary credit toward future orders for loyal wholesale clients at management approval.

Short shipments where delivered quantity falls below invoiced amount beyond agreed tolerance trigger immediate credit note or supplementary dispatch. Verify counts during receiving for bulk bag orders weighed by bundle.

Pick list discrepancies identified before dispatch departure from our Nairobi facility are corrected proactively with customer notification.

Keep packing slips inside cartons for cross-reference during claims.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Wrong Item, Short Shipment, or Order Errors, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Custom packaging requires digital or physical proof approval before mass production. Approval confirms artwork placement, colours, barcodes, regulatory text on food packaging, and dimensions. Post-approval changes requested by customer may incur rerun charges non-refundable once new production starts.

Return eligibility for custom goods limited to defects relative to approved proof, not subjective changes in marketing preference. Colour variation assessed using industry tolerances and lighting conditions noted in proof disclaimers.

If we print wrong artwork file despite your approved proof reference on order, we reprint at our expense or refund deposits per project stage.

Customer-supplied artwork errors, including typos, wrong nutritional information, or trademark issues, are customer responsibility; reprints charged at cost.

Retain approved proof emails and PDFs for dispute resolution.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Custom Print, Branding, and Proof Approval Returns, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

All returns require a Return Merchandise Authorisation number issued by our customer service team after reviewing your claim form, photos, and order details. Unauthorised returns sent to Dynamic Mall Suite ML135 may be refused or stored at sender risk.

Apply via info@enzipackaging.co.ke or support portal with order number, SKU, quantity, reason code, and preferred remedy. RMA issuance typically within two business days for complete submissions.

RMA emails specify return address bay, packaging instructions to prevent further damage, deadline for receipt at our warehouse, and whether courier collection is arranged.

Multiple RMAs may be required for complex wholesale claims split across batches.

Quote RMA number on all correspondence and outer labels of return cartons.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Return Merchandise Authorisation Process, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Return Merchandise Authorisation Process involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

When return is due to our error, defect, or transit damage our responsibility, we arrange courier collection within Nairobi or provide prepaid return label equivalents for upcountry returns where logistics partners support it. Customer bears no return freight in such cases.

When return stems from change-of-mind on eligible standard stock items if offered, customer pays return shipping unless promotional terms state otherwise. Restocking fee up to fifteen percent may apply on wholesale standard SKUs.

Bulky pallet returns require scheduled truck collection; unsafe improperly stacked returns may be rejected at unloading.

Return shipping costs paid by customer without approval are not reimbursed unless pre-agreed.

Use adequate outer packaging when returning items so original defect evidence is preserved without additional damage in return transit.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Return Shipping and Collection Costs, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Returned standard products must be clean, dry, free of odours, unwritten on, and free of customer labels obscuring resale. Mixed SKU commingling in one return carton complicates inspection and may delay credit.

Partial bundle returns acceptable only where bundle clearly divisible and remaining stock unaffected. Opened master cartons may incur partial value deduction.

Items showing rodent damage, fire exposure, or storage in wet Nairobi warehouses after delivery are ineligible.

Custom products returned without defect relative to proof are rejected and may be returned to sender at sender cost.

Inspection occurs within five business days of warehouse receipt; condition disputes resolved with photographic evidence from receiving team.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Condition Requirements for Returned Products, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Condition Requirements for Returned Products involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Our quality team inspects returned packaging against claim description, order records, and retention samples from same production batch where available. Measurements verified with calibrated tools for dimension claims.

Decision outcomes include full refund, partial refund reflecting diminished value, replacement dispatch, store credit, or claim rejection with explanatory report. Decisions communicated via email within ten business days of receipt unless external lab testing required for food-grade disputes.

Wholesale clients with QA agreements may request joint inspection at our facility by appointment.

If inspection contradicts initial photo evidence, we may request additional samples or third-party assessment cost-shared per agreement.

Pending inspection, do not assume refund approved; wait for formal confirmation before adjusting your accounts payable.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Inspection, Quality Assessment, and Decision Timeline, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Inspection, Quality Assessment, and Decision Timeline involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Approved refunds processed to original payment method where possible. M-Pesa payments refunded to the phone number that initiated payment or alternative number verified through OTP and ID checks for fraud prevention. Processing time typically three to ten business days depending on Safaricom and our finance batch schedules.

Bank transfer refunds require confirmed account details matching payer name on invoice for wholesale wire payments. Card refunds processed through payment gateway may take five to fifteen business days to appear on statements.

Cash purchases at showroom refunded via M-Pesa or bank transfer with receipt presentation.

Split payments partially refunded proportionally unless specific allocation agreed.

Refund confirmation SMS or email sent with internal reference correlating to your order and any credit note number for accounting.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Refund Methods and M-Pesa Reversals, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Partial refunds apply when only portion of shipment defective, returned goods show minor cosmetic issues still usable at discount, or restocking fees deducted per policy. Credit notes issued in KES with VAT treatment matching original invoice.

Store credit may be offered in lieu of cash refund for faster resolution or when customer prefers credit toward upcoming seasonal packaging orders. Credits expire twelve months unless wholesale agreement extends validity.

Partial refunds on custom print may reflect completed design work when cancellation occurs mid-production with customer consent documented.

Administrative errors causing small overcharges refunded without requiring physical return of correctly supplied goods.

Acceptance of partial refund offer communicated explicitly; silence after offer expiry may require full reinspection.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Partial Refunds, Store Credits, and Adjustments, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Partial Refunds, Store Credits, and Adjustments involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Wholesale clients ordering pallets of cartons, master packs of bags, or container loads negotiate return tolerances in supply agreements. Default policy allows fourteen-day defect claims with maximum two percent defect rate credited without return where statistical sampling supports claim.

Volume returns require prior RMA and may be subject to restocking fees on non-defective overstock returns only when pre-agreed seasonal buyback programs active.

Scheduled delivery windows missed due to customer unavailability may incur redelivery fees not refundable as product defect.

Wholesale credits applied against open invoices before cash refunds where accounting efficiency preferred.

Dedicated account managers coordinate large return logistics including cross-border returns of import specials when supplier warranty applies.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Wholesale and Bulk Order Return Terms, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Wholesale and Bulk Order Return Terms involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Retail customers purchasing modest quantities online or in-store may return eligible standard stock within seven days if unused and in resale condition, subject to return shipping cost unless defect-based. Minimum order value thresholds for free return collection apply within Nairobi for orders above stated website limit.

Small parcel returns via designated drop points may be supported; instructions provided in RMA.

Combo kits partially consumed non-returnable for consumed components.

Gift purchases refunded to original payer unless gift receipt policy allows recipient store credit.

Retail refunds generally faster track than complex wholesale inspections.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Retail and Small Quantity Order Returns, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Retail and Small Quantity Order Returns involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Standard stock orders may be cancelled without fee before picking begins by contacting +254 1100-50620 or info@enzipackaging.co.ke with order number. After picking, cancellation treated as return with applicable fees if customer refuses delivery.

Custom print orders cancellable without charge only before proof approval or within one hour grace after accidental approval request documented.

Wholesale scheduled production slots cancelled less than forty-eight hours before run may incur setup fee covering plate and machine preparation.

M-Pesa payments on cancelled orders refunded within stated refund timeline once cancellation confirmed in system.

Pre-ordered import SKUs cancelled after supplier commitment may incur supplier cancellation charges passed through transparently.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Order Cancellation Before Dispatch, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Order Cancellation Before Dispatch involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Once packaging leaves our facility, cancellation requires refusal at delivery or return process after receipt. Refused deliveries returned to warehouse incur courier return fees charged to customer unless cancellation due to our dispatch error.

Repeated unjustified refusals on wholesale accounts may affect credit terms.

Cash on delivery refusals documented by courier; refunds minus logistics costs if no defect claimed.

Redirecting shipments mid-transit may be impossible for bulky items; plan address accuracy at checkout.

Notify us immediately if you refuse delivery so RMA initiated proactively.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Cancellation After Dispatch and Refusal of Delivery, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Cancellation After Dispatch and Refusal of Delivery involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Exchanges offered for standard SKUs of equal or higher value with price difference invoiced. Exchanges faster than refund-repurchase for customers needing immediate alternative box sizes.

Exchange requests subject to stock availability at Nairobi warehouse; backordered exchanges ship when restocked or customer selects substitute.

Custom products not exchangeable except via new order with separate pricing.

Exchange shipping for defect swaps free; preference exchanges customer pays difference freight unless promotion applies.

Process exchange through same RMA workflow selecting exchange option.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Exchanges for Alternative Packaging Products, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Exchanges for Alternative Packaging Products involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Standard corrugated products warranted to meet stated burst strength, edge crush test ratings, and dimensions within plus or minus three millimeters unless custom tolerance documented. Polythene gauge thickness warranted within manufacturer specification on product pages.

Warranty excludes degradation from improper storage in direct sunlight, excessive humidity, or stacking beyond recommended pallet heights.

Food-grade packaging warranted to comply with declared certifications at shipment date; retain certificates for your regulatory audits.

Warranty claims beyond return windows considered case-by-case if latent manufacturing defect proven.

Warranty remedies limited to replacement or refund of affected batch value unless gross negligence proven.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Product Warranties and Performance Specifications, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Product Warranties and Performance Specifications involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Clearance packaging marked as-is, short dated, or end-of-line sold with no return except hidden structural defects not reasonably inspectable at purchase. Promotional bundle pricing may reduce refund amounts proportionally when partial return breaks bundle economics.

Flash M-Pesa discount codes do not waive defect rights but may affect restocking on voluntary returns.

Black Friday or trade show specials documented on receipts with return restrictions stated at point of sale.

Mispriced items due to system error may be cancelled before dispatch with full refund even if promotional.

Read listing badges carefully before bulk clearance purchases.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Clearance, Promotional, and Discounted Sales, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Clearance, Promotional, and Discounted Sales involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Sample packs and prototype runs before wholesale commitment may be non-refundable but credited toward first bulk order when stated in sample terms. Prototype colour matching not guaranteed exact to bulk without signed colour standard.

Sample shipping fees non-refundable unless sample defective.

Trial die cuts validated by customer before production order locks dimensions; later size change not refundable.

Marketing free samples provided without purchase have no refund pathway.

Document sample approval emails linking to subsequent bulk contracts.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Samples, Trial Orders, and Prototypes, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Samples, Trial Orders, and Prototypes involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Food-contact packaging returns restricted if opened and exposed to contamination risks in your facility. Sealed outer cases returnable for defect if inner bags untouched.

Report ink migration, odour, or certification missing on food service disposables immediately; do not use in production.

Recalls initiated by manufacturer or Enzi Packaging trigger proactive customer notification and full refund or replacement regardless of standard windows.

Dispose recalled items per instructions; do not return contaminated goods to our warehouse without hazmat guidance.

Regulatory compliance documentation resent when replacement batch shipped.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Food Packaging, Hygiene, and Safety Returns, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Food Packaging, Hygiene, and Safety Returns involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

If you purchase Enzi Packaging products through external marketplaces, marketplace return policies may apply first. Contact marketplace support initiating claim while copying us at info@enzipackaging.co.ke for fulfilment verification.

We cooperate with marketplace dispute resolution providing shipment records and QC data.

Refunds through marketplace wallets follow their timelines distinct from direct M-Pesa refunds.

Custom orders placed via marketplaces still subject to proof approval rules communicated through marketplace messaging or direct Enzi contact.

Direct website orders generally offer faster RMA than marketplace intermediaries.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Orders via Third-Party Marketplaces, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Orders via Third-Party Marketplaces involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Contact us before initiating bank chargebacks or M-Pesa disputes with payment providers. Premature disputes delay resolution while funds frozen. We provide transaction evidence to banks when unjustified chargebacks filed.

Valid disputes for non-delivery or wrong charges resolved directly faster than chargeback cycle.

Fraudulent chargebacks on received goods may lead to account suspension and legal recovery under Kenyan law.

Wholesale letter of credit discrepancies handled under documentary credit rules separate from retail refund policy.

Cooperate with our finance team supplying delivery proofs to avoid unnecessary reversals harming your credit rating.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Chargebacks, Payment Disputes, and Reversals, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Chargebacks, Payment Disputes, and Reversals involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

If tracking shows non-delivery beyond estimated window, report to us for courier trace. Lost parcels confirmed by courier investigation refunded or reshipped at your choice including shipping fees paid if order not fulfilled.

Late delivery without loss does not automatically qualify for refund unless guaranteed delivery service purchased and SLA missed due to our fault.

Incorrect phone number causing failed delivery attempts may require customer-paid redelivery.

Force majeure events such as floods affecting Kenyan roads may delay delivery without refund but we communicate alternatives.

M-Pesa paid orders not fulfilled due to stock error refunded fully with apology credit discretionary.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Late Delivery, Non-Delivery, and Lost Parcels, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Late Delivery, Non-Delivery, and Lost Parcels involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Restocking fees up to fifteen percent on approved non-defect wholesale returns of standard stock cover inspection, re-bundling, and inventory adjustment. Fees disclosed in RMA approval email before you ship return.

No restocking fee on defective or our-error returns.

Rush order cancellation fees separate from restocking and cover overtime production costs.

Return processing admin fee may apply to excessive small-value returns abusing policy.

Fees deducted from refund amount shown on credit note detail.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Restocking Fees and Administrative Charges, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Restocking Fees and Administrative Charges involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

After inspection approval, finance processes refunds within five business days initiation; M-Pesa and bank clearing add provider-dependent delays. You receive email when refund initiated and when marked completed in our system.

Public holidays and month-end finance closures may extend batches slightly.

Wholesale net-thirty accounts receive credit notes applied to ledger rather than immediate cash refund unless requested.

Partial shipment refunds calculated on ex-VAT line item values unless whole order cancelled.

Contact +254 1100-50620 if no refund after fifteen business days from approval email.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Refund Processing Timelines and Notifications, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Refund Processing Timelines and Notifications involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Store credits issued in KES remain on customer profile for future packaging purchases online or in showroom. Credits non-transferable except corporate accounts with written authorisation.

Credits from refunds do not earn interest and excluded from wholesale volume rebate calculations unless agreed.

Expired credits may be reinstated once within six months on manager approval with evidence of oversight.

Combining credits with M-Pesa checkout supported on website when balance sufficient.

Request credit balance statement via info@enzipackaging.co.ke.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Store Credit Accounts and Loyalty Adjustments, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Store Credit Accounts and Loyalty Adjustments involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Unresolved refund disagreements escalate to customer service supervisor, then operations manager, within ten business days of initial rejection. Provide additional evidence at each tier.

We aim for fair outcomes balancing consumer protection with abuse prevention on packaging returns requiring costly logistics.

Mediation through industry associations or consumer bodies acceptable if both parties agree.

Legal action reserved for bad-faith fraud; we prefer amicable settlement for legitimate wholesale partners.

Document escalation case numbers in subject lines.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Internal Dispute Resolution and Escalation, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Internal Dispute Resolution and Escalation involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Standard claim package includes invoice or order confirmation, M-Pesa SMS or bank slip, delivery note photos, product photos showing defect with scale reference, batch code on packaging, and written description of business impact optional but helpful for prioritisation.

Wholesale claims add packing list, pallet wrap photos, and statistical sampling worksheets if provided in QA handbook.

Custom print claims attach approved proof PDF and photo of received print misalignment with ruler.

Incomplete documentation delays RMA; checklist provided in auto-reply to claim emails.

Retain copies of all submissions.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Documentation Required for Refund Claims, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Documentation Required for Refund Claims involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Our liability for packaging defects limited to replacement cost, refund of purchase price, or credit at our election unless gross negligence or wilful misconduct proven. Consequential damages such as lost profits, production downtime, or spoilage of your products generally excluded except where law mandates otherwise.

Maximum aggregate liability per order capped at amount paid for affected goods excluding unrelated line items unless single shipment inseparable.

These limits do not affect non-waivable consumer rights for retail buyers under Kenyan law.

Insurance for high-value custom projects may be offered separately.

Read product specifications carefully; suitability for your specific product weight and transport mode your responsibility when no consultation requested.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Limitation of Remedies and Liability, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Limitation of Remedies and Liability involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

We monitor patterns of excessive returns, swapped contents returning different SKU, or false defect photos. Suspected fraud reported to authorities and accounts terminated with withheld refunds pending investigation.

Good faith mistakes distinguished from systematic abuse affecting wholesale credit eligibility.

Courier collusion on false damage claims investigated with partners.

Provide honest accurate claims to maintain trust and fast processing for all customers.

Appeal fraud determinations with new evidence to info@enzipackaging.co.ke marked Fraud Appeal.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Fraudulent Claims and Policy Abuse, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Fraudulent Claims and Policy Abuse involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

During festive peaks, return processing may extend due to volume; communicate expected delays on website. Temperature-sensitive biodegradable films stored improperly by customer after delivery ineligible.

Christmas themed print runs non-returnable after December fifteen unless print defect.

Agricultural export packaging orders tied to harvest windows may forfeit return if claim raised after export shipment departed using boxes without prior complaint.

Plan seasonal orders early to allow inspection before critical shipping dates.

Priority RMA queue for restaurant clients during Ramadan or December rush available on request.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Seasonal Peaks and Perishable Packaging Exceptions, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Seasonal Peaks and Perishable Packaging Exceptions involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Refund enquiries: info@enzipackaging.co.ke subject Returns, or +254 1100-50620 during business hours. Visit Dynamic Mall Suite ML135, Nairobi, Kenya with goods only after RMA issued to avoid reception refusal.

Include order number in all channels. WhatsApp business number if published on website accepted for initial photos not final approval without email trail.

Response target two business days for first reply; complex wholesale longer with interim updates.

Escalation mailbox returns-escalation@enzipackaging.co.ke if standard channel unsatisfactory.

We value feedback improving packaging QA and courier partnerships from your return experiences.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Contacting Refund and Returns Support, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Contacting Refund and Returns Support involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

We revise this policy reflecting operational learning, courier changes, and legal updates. Material changes posted on website with effective date; prior version governs orders placed before change unless change mandatory by law improving your rights.

Wholesale clients notified by email of material return window changes with reasonable notice before applying to new orders.

Archived copies available on request.

Continued ordering after update constitutes acceptance for new orders.

Print PDF snapshot at purchase for enterprise audit trails if desired.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Updates to This Refund Policy, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Updates to This Refund Policy involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.

Enzi Packaging stands behind the quality of packaging products supplied from our Nairobi facility to retailers, restaurants, e-commerce sellers, and industrial clients across Kenya. Our quality guarantee covers manufacturing defects in corrugated board, polythene gauge consistency, print registration on branded cartons and bags, and food-grade compliance where certifications are stated on product listings at the time of purchase.

If our packaging fails to perform as specified in datasheets or approved proofs, we work with you to restore your operations quickly through replacement shipments, credit notes, or refunds as described elsewhere in this policy. Satisfaction commitments do not override exclusions for customer artwork errors, improper storage after delivery, or misuse exceeding stated weight and stacking limits.

Wholesale partners may receive enhanced guarantee terms in signed service level agreements, including agreed defect thresholds and priority replacement dispatch within Nairobi and major upcountry routes. Retail customers benefit from the same good-faith defect resolution even on modest order values, because reputation and repeat business depend on reliable protective packaging.

We track defect trends by SKU and supplier batch to prevent recurrence affecting multiple clients. Your feedback through return claims directly informs supplier audits and incoming inspection at Dynamic Mall Suite ML135.

Contact info@enzipackaging.co.ke or +254 1100-50620 if you believe our quality guarantee applies to your situation; provide order details and evidence so we can classify your claim correctly under this commitment and the Consumer Protection Act.

By purchasing from Enzi Packaging, you confirm understanding of return windows, non-returnable categories, M-Pesa refund procedures, and wholesale distinctions outlined herein.

Sales staff verbal statements inconsistent with written policy yield to this document unless confirmed in signed quotation.

Questions before large orders welcome at info@enzipackaging.co.ke; we prefer clarity over post-delivery disputes.

Thank you for choosing Enzi Packaging for your packaging needs across Kenya.

Fair treatment of claims strengthens our partnership with retailers, restaurants, and manufacturers relying on timely protective packaging.

This section is part of Enzi Packaging's Refund and Returns Policy for packaging products bought online, by phone, or at our Nairobi showroom. We apply it consistently alongside the Consumer Protection Act, Cap 46 Laws of Kenya, and any wholesale agreements you may have signed. For claims related to Acknowledgment of Refund and Returns Terms, contact info@enzipackaging.co.ke with photos, order numbers, and M-Pesa confirmations, or call +254 1100-50620. Unauthorised returns to our Dynamic Mall suite without an RMA may be refused.

Fair and timely resolution of returns protects both customers and our ability to supply quality packaging at competitive prices. Where Acknowledgment of Refund and Returns Terms involves courier collection, inspection at our warehouse, or partial credit on wholesale cartons, we communicate decisions in writing with credit note or refund references. We encourage inspection on delivery, prompt defect reporting, and accurate proof approval before custom print production to avoid disputes.